FAQ – Frequently Asked Questions
HOW CAN I PLACE AN ORDER?
To place an order, simply select the products you are interested in, add them to your cart, and then proceed to the payment process by entering your details and selecting your preferred payment method.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments by credit and debit cards (Visa, MasterCard, Maestro), fast online transfers, PayPal and payments using the Blik system.
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Standard order processing time is 1 to 3 business days. In the case of custom or limited edition products, the processing time may be longer – please refer to the product card for details.
CAN I TRACK THE STATUS OF MY ORDER?
Yes, after placing your order you will receive a tracking number so you can check its current status on the carrier’s website.
WHAT ARE THE SHIPPING COSTS
Shipping costs depend on the selected carrier and country of delivery. You can find detailed information on the shipping price list page. For orders above a certain amount, we offer free shipping.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we ship worldwide. Delivery times vary by location, details will be provided during checkout.
CAN I RETURN OR EXCHANGE A PURCHASED PRODUCT?
Yes, you have the right to return or exchange a product within 14 days of receiving your order, provided that the goods show no signs of use and have the original tags. You can find detailed rules in our Returns Policy.
HOW CAN I MAKE A RETURN?
To make a return, please contact our customer service team who will send you detailed instructions on the return process. Once your return has been accepted, the funds will be returned to your account within 7-14 business days.
CAN I CHANGE MY ORDER AFTER I PLACE IT?
If you would like to change your order (e.g. size or delivery address), please contact us as soon as possible. Changes can only be made while the order has not yet been processed.
CAN I ORDER PRODUCTS AS A GIFT?
Yes, we offer the option to purchase products as a gift. When placing your order, you can add a gift wrapping option and include a personalized message.
WHAT SIZES DO YOU OFFER?
Our products are available in a wide range of sizes. Detailed size charts can be found on the individual product pages. If you have any doubts, please contact us – we will be happy to help you choose the right size.
DO YOU OFFER DISCOUNTS FOR REGULAR CUSTOMERS?
Yes, we regularly organize promotions for our customers and also offer special discounts for regular customers. We encourage you to sign up for our newsletter to stay up to date with offers.
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact our customer service department by e-mail, telephone or the contact form available on our website. We are available Monday to Friday from 10:00 to 16:00.