SHOP.WRRC Store Regulations
1. Returns and Complaints Policy
1.1. Customers have the right to withdraw from the sales contract within 14 calendar days from the date of receiving the goods, without providing a reason.
1.2. Returned goods should be sent to the following address:
SHOP.WRRC
Marta Kobylańska
Fabryczna Street 13b, 65-410 Zielona Góra, Poland.
1.3. For complaints, please send your request via email to info@wrrc.shop or by post to the above address. The complaint should include a description of the issue, proof of purchase, and the customer’s contact details.
1.4. Complaints will be processed within 14 business days from the date of receipt.
1.5. If the complaint is deemed justified, the return shipping costs will be covered by the store.
2. Order Fulfillment Time
2.1. The maximum order fulfillment time is 21 business days from the date of payment confirmation. In the case of delays, the customer will be immediately informed via email or phone.
3. Contact
For any questions or concerns, please contact us:
- Phone: +48 508 141 127
- Email: info@wrrc.shop
- Correspondence Address:
SHOP.WRRC Marta Kobylańska
Fabryczna Street 13b, 65-410 Zielona Góra, Poland
4. Privacy Policy
4.1. The administrator of personal data for SHOP.WRRC customers is Marta Kobylańska, operating under the business name SHOP.WRRC, located at Fabryczna Street 13b, 65-410 Zielona Góra, Poland.
4.2. Personal data is processed in accordance with applicable legal regulations, particularly the General Data Protection Regulation (EU) 2016/679 (GDPR).
4.3. The purposes of personal data processing include:
- fulfilling orders and providing services to customers,
- handling complaints and returns,
- marketing communication (with the customer’s consent).
4.4. Customers have the right to: - access their personal data,
- rectify their data,
- delete their data (right to be forgotten),
- restrict processing,
- object to data processing,
- transfer their data.
4.5. All inquiries and requests regarding personal data should be directed to info@wrrc.shop.
4.6. Personal data is stored for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal regulations.
Thank you for shopping at our store, and we look forward to serving you again!